Balancing Your Withdraws and Deposits

Our emotional energy, like our money, is limited. Everyday we make deposits into other people’s emotional bank account, while others are making deposits and withdraws in our own.

Join us for this session as we explore how to maintain a healthy account, for healthier relationships!

Learning Objectives

During This Session We Will:

Gain awareness of how deposits build and repair trust in a relationship while withdrawals lessen trust in relationships

Define an emotional withdrawal and deposit and what it takes to build up your account as well as the account of others

Understand that every interaction with another human being may be classified as a deposit or withdrawal

About Our Facilitator

Tisha Gierhart was hired as Shafer Leadership Academy’s first Program Director in January 2014. She is primarily responsible for all activities related to the development, delivery, and assessment of leadership programs presented by Shafer Leadership Academy. In this role, she focuses on building collaborative relationships with Shafer  Leadership Academy’s participants and partners.

Tisha holds a degree in Business Administration from Indiana Wesleyan University. She has worked in the healthcare field for fourteen years, where she developed her skills in leadership, project management and facilitation. Tisha served as an internal coach for IU Health Ball Memorial Hospital, where she worked to enhance the patient experience by cultivating a culture of service.

Tisha is an alumnus of Shafer Leadership Academy’s Emergence program and has completed Advanced Facilitator Training. She is certified in The Leadership Challenge and has over 40 hours of certified coach training. Tisha is an active member in her community where she serves as a board member for the Jay County Cancer Society and is the Co-Chair of the Jay County Cancer Walk. She enjoys volunteering and is a member of the Portland Evening Optimist and Hickory Grove Church of the Brethren. Her work reflects her passion for making a difference, building relationships, and motivating others. She believes in leading by example and developing purposeful connections.

It’s Who Knows You

Many times people try to make an impression at a social gathering or try get noticed for a promotion by passing out business cards or giving their 1-minute elevator speech. If everyone is doing this, then how will others remember YOU? As you create a legacy or professional pathway for yourself, who will know you and what will they say about you?

This workshop will provide attendees with the skills that will help them not only get noticed, but be remembered and talked about after you have left the room!

Learning Objectives

Attendees will get suggestions and ideas about:

• Understanding the importance of making a lasting impression.
• Developing a personal and professional theme.
• Creating a Wish List of Who’s Who to Know YOU!
• Practicing Your Personal Swagger.

About Our Facilitator

Dr. Terry Whitt Bailey currently serves as Director of Community Development for the City of Muncie.

Prior to joining The Mayor’s cabinet in 2012, Terry was President & Chief Executive Officer of the Madame Walker Theatre Center in Indianapolis and Cornerstone Center for the Arts in Muncie. She also held administrative and teaching positions at Ball State University and Chicago State University.

Terry has received two Mayor’s Community Service Awards, the Athena Award from WIBU, the Vivian Conley Award, the Very Important Volunteer Award and the Indiana Women of Achievement Award.

Terry currently serves on the following Boards: IU Health Ball Memorial Hospital, Girl Scouts of Central Indiana, Muncie Action Plan, Prosperity Indiana and United Way of Delaware County.

Terry earned her Bachelors degree from Rutgers University, Masters degree from UCLA and, after completing post-graduate work at Harvard University, her Doctor of Ministry Degree from Newburgh Theological Seminary.

Terry is a member of Union Missionary Baptist Church and the Anderson-Muncie Alumnae Chapter of Delta Sigma Theta Sorority, Inc.

Her most important role is as a caregiver to her husband of 27 years, John, who is paralyzed. They have three adult children – Dena, Cameron and Jeremiah – and five grandchildren.

Communication is Key to Success

We often hear “communication is key to success” in the home environment, work environment and social environment. Often when we focus on “interpersonal” communication the focus is on the words we use, but there is much more to interpersonal communication. There is the sender or the source, which is a person, group, or organization that has a meaning it attempts to share. There is the receiver deciphering and interpreting the message along with the ‘medium’ used to send the message. At times there is ‘noise’ which might alter the message. At some point there is ‘feedback’ from the recipient(s) which should help clarify whether the message sent was sent properly. During person to person communication there are nonverbal factors like body language, verbal cues, voice pitch, tone and rate of speech. This session encourages participants to consider their interpersonal style, to assess if there are differences with their style when engaged with co-workers vs. family members vs. close friends vs. acquaintances. It also suggests we have ‘patterns’ that are established with certain people simply because we anticipate either challenges or enjoyment when engaging these individuals with interpersonal communication. The focus will be on vocal communication.

Learning Objectives

Is your ‘interpersonal’ approach similar with family and friends as it is with co-workers and new acquaintances?

Non-verbal is often considered more important than words. Do you have built-in non-verbal gestures with ‘certain’ people or over certain topics?

Listening is also key to solid verbal communication. Do you find you listen differently depending on who it is your engaged in conversation with?

How often do you ‘check’ your voice pitch, tone and rate of speech and if you do are there differences depending on the co-worker, family member or friend?

About Our Facilitator

Dr Joe Misiewicz, is the Emeritus Chair of the Department of Telecommunications at Ball State, and in addition to many other accomplishments, served as the President and CEO of the Indiana Broadcasters Association.

Excellent Customer Experience

The area of leadership includes many opportunities to interact with customers, clients, employees and your community. How we interact and react is usually just as important as what we say. This process leads to a customer experience. Has our current culture forgotten the meaning of customer service? Do business relationships still matter in the marketplace or is all that matters is “getting the sale or getting my way?”

Based on the Disney World’s model of delivering excellent customer experiences to their guests and cast members, this session will highlight the need for all businesses and organizations to provide great customer experiences for all stakeholders including customers, clients and employees. During our time together, we will explore practical ways to uncover the magic of the need for and the delivery of a great customer experiences.

Learning Objectives

We will explore the value of relationships that lead to successful businesses and organizations.

What to do when there is a problem of poor customer or employee engagement.

Just because we are not Disney does not mean we should not or cannot provide great experiences for our customers and employees.

About Our Facilitator

Ted Baker, CEO & Executive Director, Muncie Innovation Connector, Inc. (IC), an independent technology focused incubator serving entrepreneurs in East Central Indiana. Now in his ninth year leading the Innovation Connector, Ted has witnessed tremendous growth with client startups and successful business launches. Previously he successfully started and grew several for-profit and non-profit businesses. He continues to teach in the nationally ranked Entrepreneurship Program at Ball State University. Ted has extensive experience with non-profit boards, governance policy and has advised and coached many entrepreneurs in East Central Indiana. Ted is a member of the board of directors of the International Business Innovation Association (InBIA) as well as a Certified Incubator Manager & Business Coach. He is a well known guest/keynote speaker and presenter in East Central Indiana. Ted’s passion and energy for the work he does is contagious and sights his goal in life as to make a positive difference in the lives of everyone he meets and works with.

Co – Presenter – Karl LaPan, President/CEO Northeast Indiana Innovation Center, Fort Wayne, IN

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Learning Objectives

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About Our Facilitator

Thresette (Truh-set-uh) Briggs, is an award-winning Consultant, Certified John Maxwell Speaker, Trainer & Coach, and international contributing Author who is President & Chief Performance Officer of Performance 3, LLC (aka P3). P3 is a national leadership and professional development firm providing a high-performance GPS for leaders who want to perform UP! Through integrated services and products in speaking, training and coaching, leveraging over 80 combined team years’ experience, P3 has helped hundreds of leaders achieve high-performance and partners with companies and industries with 10,000 plus employees and over $20 billion in revenue. Clients include IndyGo, Butler University, a global pharmaceutical products company, IndyGo, CACUBO, and Ball State University.

Thresette has received multiple awards and recognition such as Great Lakes Women’s Business Enterprise Council (WBENC) Award of Distinction, and Starkey Entrepreneurial Woman Finalist. She currently serves in multiple leadership roles such as the executive committee for NAWBO-Indianapolis. Thresette is a featured speaker for international conferences, and is the Inventor of IDS Performance Coaching®, a federally registered service mark.

Also an Associate Faculty for Indiana University Kelley School of Business, Thresette received her Bachelor’s in Business Administration from Wichita State University and her MBA from Indiana Wesleyan University.