“Firefly” Service: Creating Extraordinary Moments

2023wed27sep(sep 27)2:00 pmthu28(sep 28)3:30 pm“Firefly” Service: Creating Extraordinary MomentsVirtual 2-Part Workshop2:00 pm - 3:30 pm (28) Event TagsCommunication,Organizational Culture,Team Building

Event Details

Virtual 2-Part Series

Session #1: 
Wednesday, September 27
2:00 PM – 3:30 PM

Session #2: 
Thursday, September 28
2:00 PM – 3:30 PM


We are all in the business of “customer service,” no matter what our role, our organization, or our industry. So what does it mean to provide “firefly” service? This workshop explores the impact of going above and beyond, and offers practical strategies for participants to gain, and retain, a loyal client and employee base.

Learning Objectives

  1. Participants will understand how they are in the business of customer service
  2. Participants will understand the concept of “firefly service”
  3. Participants will learn strategies for going above and beyond, and will understand how the “little” things go a long way

This program is ideal for:  anyone

Cost: Free for SLA Members. $250 non-member. $200 nonprofits.

Individuals who are either unemployed or connected with an employer who is unable to pay can request scholarships for any of our programs.

About Our Facilitator

Erika Petrelli Bayh has been in people-development for more than 25 years, currently as The Leadership Program’s Senior Vice President of Leadership Development (& self-declared Minister of Mischief). She worked at the helm of Leadership’s central programming for more than a decade, overseeing its largest expansion, and now trains key leadership skills to professionals across the country—as a keynote speaker and featured presenter at conferences, a trainer and coach within organizations, and a leadership-whisperer to individuals. She also blogs regularly and wrote an interactive journal, On Wings & Whimsy: Finding the Extraordinary Within the Ordinary, available on Amazon. Whether from a conference stage, behind a pen, or in one-on-one conversation, the legacy Erika strives to create daily is to be the runway upon which others take flight.


September 27, 2023 2:00 pm - September 28, 2023 3:30 pm