Presentation strategies for audience engagement.

With only six seconds to keep a person’s attention, how are you keeping your audience engaged during an hour (or multiple hour) long presentation? In the workplace our audiences are comprised of a wide variety of generations that all value personalized content and in person communication. Although Gen Z and Millennials are our most technologically advanced population yet, 51% of Generation Z value in person communication most (Schawbell 2014). Further adult learning theory tells us that adults want their workshops and education to apply to them directly (Merriam, Caffarella, Baumgartner 2007). How can we tailor our presentations, workshops and information sessions to individuals when it is possible to get similar information online? This presentation will provide best practices, strategies, and tips on how to enhance our interactive engagement in public speaking. Whether it be a training session, classroom, or small group workshop, this presentation will allow opportunities for clear “takeaway’s” that can be utilized immediately, hands-on experience with activities in the session and large group sharing session of best practices for interactive public speaking. In addition, the presentation itself will model best practices for presentation strategies and audience engagement.

Learning Objectives

Attendees will engage in and practice new strategies and activities to utilize in public speaking engagements.

Attendees will learn best practices for interactive presentations.

Attendees will learn how to adapt their own presentation style to fit the needs of today’s audience.

About Our Facilitators

Samantha Martin is Assistant Director for Career Curriculum at the Ball State Career Center. She has her undergraduate and graduate degree in Communication Studies and is pursuing her doctorate in Adult Education. Additionally, she teaches as adjunct faculty at Ball State for the course Communication and Pop Culture. With a passion and talent in developing interactive workshops, Samantha has led the transformation of the Career Center’s campus-wide workshops resulting in an activity toolkit, gamified workshops such as an escape room, and training of graduate students on presentation techniques. She has experience teaching the basic public speaking course at Ball State, implementing training and development for the regional food bank staff and agency partners, and is currently the liaison to the Communication, Media, Fine Arts, and Design students at Ball State.

How to Inspire a Winning Team

Attendees will learn the following:

• How to build trust with the team they supervisor as well as with their peers
• Defining what a winning team looks like
• How to identify motivators and de-motivators and how to discover and the unique motivators of each team member
• What are the key factors for staff to work together as a team
• The power of goal setting
• How to inspire individuals to success and understanding that a leaders success is based on creating an environment where their team members can be successful in the work place
• Understanding that work life balance is critical to getting the most out of high performers
• Personal growth is essential to leading winning teams
• How your personal life and passion outside of the workplace influence team connections, priorities etc.
• What customer service have to do with a winning team
• The having fun factor
• How to celebrate and share success

Learning Objectives

Actionable items for personal development (key to being a successful leader)

Actionable items for your team to begin working on

A development plan with goals for your team

About Our Facilitators

Thom Thomas is the current Vice President of Quality at Meridian Health Services in Indiana, he is a project manager and has his Master Black Belt in 6 Sigma.

He has a MA in Counseling from Bradley University in Illinois and a BS from Taylor University in Indiana. He has been recognized as a speaker and author for Quality Improvement. His areas of expertise include performance improvement, program management, clinical management and operations with an emphasis on the development of quality control, productivity, and high-quality staff. In his spare time he enjoys family, woodworking and volunteering at Glad Tidings Church in Muncie, IN

Dr. Ryan Kirk is a Licensed Psychologist and acts as the Director of Psychological Services for Meridian Health Services in Indiana. He works remotely for Meridian from his home in Denver, Colorado. He has also served in roles of managing, supervising, and training within hospitals, school-based mental health programs and in correctional settings.

He is a Doctor of Psychology in Clinical Psychology and received his degree from Adler University in Chicago. He also has a Masters in Social Work from Washington University in St. Louis. He is an avid cyclist, snowboarder and guitarist in his spare time.

Excellent Customer Experience

THIS SESSION IS FULL!

CONTACT TGIERHART@SHAFERLEADERSHIP.COM WITH QUESTIONS.

The area of leadership includes many opportunities to interact with customers, clients, employees and your community. How we interact and react is usually just as important as what we say. This process leads to a customer experience. Has our current culture forgotten the meaning of customer service? Do business relationships still matter in the marketplace or is all that matters is “getting the sale or getting my way?”

Based on the Disney World’s model of delivering excellent customer experiences to their guests and cast members, this session will highlight the need for all businesses and organizations to provide great customer experiences for all stakeholders including customers, clients and employees. During our time together, we will explore practical ways to uncover the magic of the need for and the delivery of a great customer experiences.

Learning Objectives

We will explore the value of relationships that lead to successful businesses and organizations.

What to do when there is a problem of poor customer or employee engagement.

Just because we are not Disney does not mean we should not or cannot provide great experiences for our customers and employees.

About Our Facilitators

Ted Baker, CEO & Executive Director, Muncie Innovation Connector, Inc. (IC), an independent technology focused incubator serving entrepreneurs in East Central Indiana. Now in his ninth year leading the Innovation Connector, Ted has witnessed tremendous growth with client startups and successful business launches. Previously he successfully started and grew several for-profit and non-profit businesses. He continues to teach in the nationally ranked Entrepreneurship Program at Ball State University. Ted has extensive experience with non-profit boards, governance policy and has advised and coached many entrepreneurs in East Central Indiana. Ted is a member of the board of directors of the International Business Innovation Association (InBIA) as well as a Certified Incubator Manager & Business Coach. He is a well known guest/keynote speaker and presenter in East Central Indiana. Ted’s passion and energy for the work he does is contagious and sights his goal in life as to make a positive difference in the lives of everyone he meets and works with.

Karl R. LaPan is the first President & CEO of the Northeast Indiana Innovation Center. He has served in this capacity since the formation of the organization October 16, 2000.

Karl received his undergraduate degree in 1986 from Franklin Pierce College in Rindge, New Hampshire, where he was graduated with a B.S. degree in Business Management with High Honors, Summa Cum Laude. He was also Class Salutatorian. Upon completing his academic degree, he joined General Electric Company, and in 1988, graduated from its prestigious Financial Management Program. Subsequently, in 1993, Karl received his M.S. degree in Human Resources Development from The American University in Washington, D.C. and is a member of the Pi Alpha Alpha Honorary Society. Karl graduated from the Mahler Program for Executives in December 1998.

It’s Who Knows You

Many times people try to make an impression at a social gathering or try get noticed for a promotion by passing out business cards or giving their 1-minute elevator speech. If everyone is doing this, then how will others remember YOU? As you create a legacy or professional pathway for yourself, who will know you and what will they say about you?

This workshop will provide attendees with the skills that will help them not only get noticed, but be remembered and talked about after you have left the room!

Learning Objectives

Attendees will get suggestions and ideas about:

• Understanding the importance of making a lasting impression.
• Developing a personal and professional theme.
• Creating a Wish List of Who’s Who to Know YOU!
• Practicing Your Personal Swagger.

About Our Facilitator

Dr. Terry Whitt Bailey currently serves as Director of Community Development for the City of Muncie.

Prior to joining The Mayor’s cabinet in 2012, Terry was President & Chief Executive Officer of the Madame Walker Theatre Center in Indianapolis and Cornerstone Center for the Arts in Muncie. She also held administrative and teaching positions at Ball State University and Chicago State University.

Terry has received two Mayor’s Community Service Awards, the Athena Award from WIBU, the Vivian Conley Award, the Very Important Volunteer Award and the Indiana Women of Achievement Award.

Terry currently serves on the following Boards: IU Health Ball Memorial Hospital, Girl Scouts of Central Indiana, Muncie Action Plan, Prosperity Indiana and United Way of Delaware County.

Terry earned her Bachelors degree from Rutgers University, Masters degree from UCLA and, after completing post-graduate work at Harvard University, her Doctor of Ministry Degree from Newburgh Theological Seminary.

Terry is a member of Union Missionary Baptist Church and the Anderson-Muncie Alumnae Chapter of Delta Sigma Theta Sorority, Inc.

Her most important role is as a caregiver to her husband of 27 years, John, who is paralyzed. They have three adult children – Dena, Cameron and Jeremiah – and five grandchildren.

Passive Barriers to Leadership

Do you find yourself apologizing too much? Do you downplay your accomplishments? When assignments are handed out, do you find yourself taking on additional projects even though you’re already stretched pretty thin? You’re not alone. Leadership welcomes all types – but by being so “nice,” you may find yourself struggling to capture the attention you deserve.

You’re a leader now (or you want to be!). You need to recognize these passive behaviors, acknowledge them, and find a way to translate them into strong leadership skills. This session will address the most common passive traits and help you identify ways to turn them into strengths. You’ll become a better leader by rewriting the story behind who you are and why you’re “too nice to lead.”

Learning Objectives

Attendees will get suggestions and ideas to:

• Identify Delegating without dictating
• Objectively overcoming modesty
• Building a business case for your needs
• Turning apologies into gratitude
• Developing a personal advisory board

About Our Facilitator

Jessica Shrout is a Muncie resident and an award-winning brand manager. She is the owner of Circle Three Branding, Inc. – the only marketing agency dedicated to the refuse and recycling industry.

She has a Masters of Fine Arts from Spalding University in Louisville, Kentucky. She credits her leadership skills to being raised in the performing arts world. In her free time, she is a competitive target archer, is involved in local politics, and volunteers her marketing experience with charities.

What Would You Do Without Your Voice?

Have you ever wondered what you would do without your voice?

Many of us have never thought about that question, and we take our voice for granted. Too often we operate at work and in the community without using our voice with the impact, intention and influence that we could. And because we are not using it effectively we miss out on opportunities in both environments to develop ourselves as leaders and team members, and to help companies and organizations thrive.

This workshop will include team activities, games and role-play to help you identify where gaps may exist in using your voice with the impact, intention and influence you desire, and barriers preventing you from achieving your voice goals. It will also provide strategies to close the gaps through activities that help you view yourself through a different lens and enhance self-awareness.

Learning Objectives

Attendees will get suggestions and ideas for:

• Identify gaps in using your voice with impact, intention and influence.
• Examine barriers preventing you from using your voice effectively.
• Strategies to enhance self-awareness and close gaps in using your voice as desired.

About Our Facilitator

Thresette (Truh-set-uh) Briggs, is an award-winning Consultant, Certified John Maxwell Speaker, Trainer & Coach, and international contributing Author who is President & Chief Performance Officer of Performance 3, LLC (aka P3). P3 is a national leadership and professional development firm providing a high-performance GPS for leaders who want to perform UP! Through integrated services and products in speaking, training and coaching, leveraging over 80 combined team years’ experience, P3 has helped hundreds of leaders achieve high-performance and partners with companies and industries with 10,000 plus employees and over $20 billion in revenue. Clients include IndyGo, Butler University, a global pharmaceutical products company, IndyGo, CACUBO, and Ball State University.

Thresette has received multiple awards and recognition such as Great Lakes Women’s Business Enterprise Council (WBENC) Award of Distinction, and Starkey Entrepreneurial Woman Finalist. She currently serves in multiple leadership roles such as the executive committee for NAWBO-Indianapolis. Thresette is a featured speaker for international conferences, and is the Inventor of IDS Performance Coaching®, a federally registered service mark.

Also an Associate Faculty for Indiana University Kelley School of Business, Thresette received her Bachelor’s in Business Administration from Wichita State University and her MBA from Indiana Wesleyan University.

Candor Saves Companies

Definition of candor:
unreserved, honest, or sincere expression : forthrightness 
the candor with which he acknowledged a weakness in his own case

Too many business often lack open and honest dialogue within their own organization. The ability to speak candidly can often bring out the best in a business.

It’s surprising how hard a time people have being honest and forthright with each other. But people have a hard time saying what they really mean to other people. You could call it beating around the bush but what is really going on is that people often lack the ability to speak with candor. That is people don’t say what they really want to. In business this can be especially true and counterproductive.

Candor saves companies.

Learning Objectives

Attendees will get suggestions and ideas for:

• How Candor Improves Performance
• Why Transparency Is Inevitable Today
• Encourage people to speak truth to power
• Build an organizational architecture that supports candor
• Set information free

About Our Facilitator

Nate Spell is the COO of Three Media, woking with companies are organizations around Delware County including the Innovation Connector, YWCA, Soup Kitchen of Muncie, Christian Ministires and more.

In his role as the President of Them Academy, Nate works with students aged 10-15 through educational Game Clubs to inspire and empower the next generation of coders, game developers & innovators. Over 600 students have attended our courses & clubs in the last year. Previous international work with YouTube Space UK, POST Cereals (Fruity Pebbles), Roblox, Disney’s Star Wars & More.

Nate has also served as Squadron Executive Staff for Indiana Wing Civil Air Patrol Encampments where he was responsible for a team of 9 as well as 35 flight staff, and 500+ cadets to lead through the program to graduation.

Nate is a previous Cadet Commander @ Anderson Composite Squadron, where he worked with his staff to execute educational & developmental weekly meetings for 20-25 cadets consistently.

A Culture of Feedback

Providing feedback can be uncomfortable. This session will focus on providing feedback in a variety of settings. From one on one meetings, to performance evaluations and even to disciplinary action, each conversation is different. This session will explore how you set those conversations up, what next steps are in order for engaged follow up and how to create an organizational culture that promotes feedback, this is a two-way street.

Learning Objectives

Attendees will get suggestions and ideas for:

• How to perform effective one on one meetings and performance evaluations
• How to use feedback as a form of motivation
• The art of Radical Candor
• How feedback should be handled in disciplinary action or corrective action conversations
• Creating a culture of feedback – this is a two way street.

About Our Facilitator

Kourtney McCauliff is an experienced Human Resources Director with a demonstrated history of working in HR for over 10 years in a variety of different industries, mostly Hospitality and currently Health Care. She has a focus in Recruiting, on Boarding, Retention, People Development and Employee Engagement, and feels that if an organization can master these it leads them to higher client satisfaction. Kourtney has spent years coaching Speech and Debate, as well as had the opportunity to lead training sessions on Leadership and Development.

Kourtney is from Michigan, but lived in Chicago for 12 years before relocating to Muncie. When she isn’t working, you can find her spending time with her family and getting involved in the community, and she is also a self-proclaimed bookworm.