Event Type : Virtual Program

Virtual 2-Part Series

Session #1: 
Wednesday, September 27
2:00 PM – 3:30 PM

Session #2: 
Thursday, September 28
2:00 PM – 3:30 PM

We are all in the business of “customer service,” no matter what our role, our organization, or our industry. So what does it mean to provide “firefly” service? This workshop explores the impact of going above and beyond, and offers practical strategies for participants to gain, and retain, a loyal client and employee base.

Learning Objectives

1. Participants will understand how they are in the business of customer service
2. Participants will understand the concept of “firefly service”
3. Participants will learn strategies for going above and beyond, and will understand how the “little” things go a long way

This program is ideal for:  anyone

Cost: Free for SLA Members. $250 non-member. $200 nonprofits.

Individuals who are either unemployed or connected with an employer who is unable to pay can request scholarships for any of our programs.

About Our Facilitator

Erika Petrelli Bayh has been in people-development for more than 25 years, currently as The Leadership Program’s Senior Vice President of Leadership Development (& self-declared Minister of Mischief). She worked at the helm of Leadership’s central programming for more than a decade, overseeing its largest expansion, and now trains key leadership skills to professionals across the country—as a keynote speaker and featured presenter at conferences, a trainer and coach within organizations, and a leadership-whisperer to individuals. She also blogs regularly and wrote an interactive journal, On Wings & Whimsy: Finding the Extraordinary Within the Ordinary, available on Amazon. Whether from a conference stage, behind a pen, or in one-on-one conversation, the legacy Erika strives to create daily is to be the runway upon which others take flight.

Are you struggling with feeling like a fraud at work? Do you find yourself running on empty, despite your best efforts?

If so, you’re not alone. The “Burnout and Impostor Syndrome: The Two Silent Workplace Killers” workshop is designed to help employees identify and cope with the symptoms of burnout and impostor syndrome. Burnout is a state of physical, emotional, and mental exhaustion caused by chronic workplace stress. Impostor syndrome is a condition in which people doubt their accomplishments and feel like they are frauds.

The Burnout and Impostor Syndrome workshop offers practical tools and strategies for dealing with these two silent workplace killers. You’ll learn how to recognize the signs of burnout and impostor syndrome, how to manage stressors that lead to these conditions, and how to build resilience. This workshop is beneficial for employees who are struggling with burnout or impostor syndrome, as well as for managers who want to create a more supportive workplace environment.

Learning Objectives

1. Understand how to recognize burnout in yourselves and others
2. Explore how to manage workplace stressors
3. Learn how to think about impostor syndrome in a healthy way

This program is ideal for: first time managers, all leaders and members of staff

Cost: Free for SLA Members. $50 non-member. $30 nonprofits.

Individuals who are either unemployed or connected with an employer who is unable to pay can request scholarships for any of our programs.

About Our Facilitator

Janice Chaka is a respected international HR professional, virtual business owner, introvert and impostor syndrome coach, and professional podcaster. Long before “working remote” was hip, she confidently led a remote recruiting team. Known as the Career Introvert, Janice excels at solving complex HR challenges, managing emotions, and setting boundaries as an introvert — Janice has mastered the art of leveraging introvert strengths to build a thriving virtual business in a global market. As a result, she is a sought-after author and speaker for digital summits on introversion, virtual work, and mental health.

Virtual 2-Part Series

Session #1: 
Tuesday, October 24
2:00 PM – 3:30 PM

Session #2: 
Wednesday, October 25
2:00 PM – 3:30 PM

Do you have a mean coworker, oblivious boss, unruly employee, inept department or frustrating client? Chances are, they are driving you crazy. Their problem has become your problem and is derailing your work and your job satisfaction. Learn how to identify and handle workplace relationships with key emotional intelligence skills so you can move from surviving to thriving.

Learning Objectives

1. Identify the six most common behaviors that drive you crazy
2. Practice four steps to change your reaction
3. Learn valuable techniques to improve almost any work relationship

This program is ideal for:  everyone

Cost: Free for SLA Members. $250 non-member. $200 nonprofits.

Individuals who are either unemployed or connected with an employer who is unable to pay can request scholarships for any of our programs.

About Our Facilitator

Susan Rozzi (pronounced Row Z) is the president and owner of Rozzi & Associates, a leadership and organizational development firm focusing on leadership development, emotional intelligence insight and career management. Susan has a passion for unleashing the potential for greatness in good leaders and believes each person has a unique way of leading. She reminds her clients that great leadership skills are a product of time, practice and focused development. What makes Susan different is her observant approach and ability to speak grace with candor.

When not coaching, Susan can be found training on some of her favorite topics, including growing your emotional intelligence, having hard conversations, using strengths in the workplace, providing empowerment with accountability, developing a coaching mindset, and establishing core competencies. She uses her strengths in problem-solving, communicating, developing people, activating initiatives, and strategic thinking to partner in creating unique solutions for her clients. Susan is a high impact entrepreneur with experience leading a leadership development organization; directing operations for a nonprofit; establishing a communications department; leading a marketing team; and managing a call center. She has helped leaders and teams in a variety of sectors including technology, logistics, manufacturing, banking, real estate, health care, and education

Organization leaders want to be inclusive but fear they have to be perfect. Often that fear prevents them from acting in the best interests of their organization or community.

Although many leaders are well-intended, the gap between intention and strategies must be closed. Most leaders want to be better, but lack the tools they need to bring their inclusive values to life. For years, Dar Mayweather has helped well-intended leaders overcome the fear of doing inclusion perfectly by sharing thought-provoking and insightful personal stories of failure and success. Through activities and assessments, Dar tells participants how inclusive leadership transformed his life from apologizing for terrible behavior to teaching inclusion across the country!

Learning Objectives

1. Identify and understand social identity group experiences.
2. Reflect on how we experience social identity privilege and oppression.
3. Increase awareness of diverse leadership capacities
4. Develop acceptance of individual and collective strengths/limitations within the community.

This program is ideal for:  early-career professionals, new supervisors, HR training managers, and mid-level managers.

Cost: Free for SLA Members. $50 non-member. $30 nonprofits.

Individuals who are either unemployed or connected with an employer who is unable to pay can request scholarships for any of our programs.

About Our Facilitator

Dar Mayweather is a leadership studies faculty member at the University of North Carolina Wilmington. He has more than a decade of diversity and inclusion teaching and training experience. His professional journey began in corporate, then mental health, before ending up in higher education. He holds a Bachelor of Science in Criminal Justice, and a Master of Science in Education, and is currently pursuing a Doctorate in Educational Leadership at Eastern Michigan University. He received Eastern Michigan University’s Student Success and Engagement Award and the State of Michigan’s King Chavez Parks Future Faculty Fellow Award. Dar’s work focuses on inclusive leadership in higher education. He credits a lot of his professional growth to the Social Justice Training Institute (SJTI.org), the Intergroup Relations Department at the University of Michigan, and Dr. Eric Thomas’s Game Changers Speaker Certification Program.

Virtual 2-Part Series

Session #1: 
Wednesday, November 29
2:00 PM – 3:30 PM

Session #2: 
Thursday, November 30
2:00 PM – 3:30 PM

How often do you say “yes” to a request while thinking, “but I don’t really want to do it”? Or maybe you take things on entirely by yourself because you feel bad asking for help? You’re not alone. We’re hardwired to want to please others and also not be seen as a burden. However, when we don’t honor our inner voice, it erodes away the integrity we have with ourselves.

Learning Objectives

1. How to honor your inner voice in these moments
2. Strategies to say “No” that fit your personality
3. A deeper dive into identifying beliefs that are driving behavior and how to reframe them

This program is ideal for:  anyone

Cost: Free for SLA Members. $250 non-member. $200 nonprofits.

Individuals who are either unemployed or connected with an employer who is unable to pay can request scholarships for any of our programs.

About Our Facilitator

Halle Simpson is a globally certified Professional Certified Coach (PCC) with the International Coaching Federation, Keynote Speaker, Trainer and Author of the Know Thyself Journal. Her passion for speaking and coaching stems from growing up in a household with a parent battling depression and the grit gained from a 20 year career in sales and leadership development. In her work with executives and business owners across the country, Halle has come to specialize in creating intentional conversations to grow leaders and their businesses.

In her down time, Halle enjoys daily journaling, yoga, massages, watching cooking shows and trips to Traverse City, Michigan. She resides in Indianapolis with her Boston Terrier, Marco (named after Marco Andretti) and is a race fan who attends the Indy 500 each year.

In today’s companies, workplace culture and values are becoming more and more important to workers.

Being aware of how workplace bias shows up in your company can attract or repel top talent. This session will provide a safe and supportive environment for future leaders/managers to explore common workplace biases and provide solutions so that they can foster an inclusive work culture.

Learning Objectives

1. Exploring common workplace biases
2. Learn tips to mitigate bias in your workplace
3. Create an action plan for your team

This program is ideal for:  all people who want to learn more how to identify workplace bias

Cost: Free for SLA Members. $50 non-member. $30 nonprofits.

Individuals who are either unemployed or connected with an employer who is unable to pay can request scholarships for any of our programs.

About Our Facilitator

Kim Yarborough has a master’s degree in Business Psychology. She works with men and women who want to learn to lead with confidence. She also works with new managers who are just starting out how to lead. She has over 26 years of experience in the public sector leading and managing employees.

Virtual 2-Part Series

Session #1: 
Tuesday, December 19
2:00 PM – 3:30 PM

Session #2: 
Wednesday, December 20
2:00 PM – 3:30 PM

The only thing you have control over in your career is YOU. Everything you say and do tells people who you are and the value you bring. Does your resume tell your story? What do people think when they read your LinkedIn profile? Learn important steps you can make today to ensure a consistent brand message and story.

Learning Objectives

1. Review opportunities to tell a story, verbal and non-verbal.
2. Creating a brand message to help you stand out from the competition.
3. Provide examples of how others told their story.

This program is ideal for:  anyone

Cost: Free for SLA Members. $250 non-member. $200 nonprofits.

Individuals who are either unemployed or connected with an employer who is unable to pay can request scholarships for any of our programs.

About Our Facilitator

Susan Caplan is a professional development and communication specialist with a Bachelor of Science in Education and over 15 years as an author, speaker, and consultant. Susan is a Professional Development Advisor at Northwestern University Kellogg School of Management, author of the Marketing Yourself to the Real World™ book series, and Founder and President of SC Associates, LLC with work receiving the PR NEWs Digital PR Award and Publicity Club of Chicago Silver Trumpet Award. Susan serves on various advisory boards including Women and Drones (UAS, AAM), Northwestern University McCormick School of Engineering SOTY Board of Judges, College Career Consortium of Illinois, and Midwest Association of Colleges and Employers.